Satsport Privacy Policy — How We Handle and Protect Your Personal Data

Satsport is the data controller for all personal information collected through the satsport.click platform. As the data controller, Satsport determines the purposes for which your data is collected and the means by which it is processed. This responsibility is taken seriously and is reflected throughout our operational and technical practices.

If you have questions about how your data is handled, or if you wish to exercise any of your privacy rights, you can contact Satsport directly at support@satsport.click. The Satsport privacy team is available to respond to data-related queries 24 hours a day.

This Privacy Policy is designed to be read alongside the Terms and Conditions. Together, those two documents form the complete agreement between Satsport and each player regarding the use of the platform and the handling of personal data.

Satsport collects different categories of personal data depending on how you use the platform. The table below summarises the main categories and gives examples of the specific data points within each category.

Satsport does not collect sensitive categories of data such as health records, political opinions, or biometric data beyond what is strictly necessary for identity verification purposes.

Satsport collects personal data through the following channels:

• Direct submission: When you fill in the registration form, complete KYC verification, contact support, or update your account profile, you are providing data directly to Satsport.
• Automated technical collection: When you browse or use the Satsport platform, technical data such as your IP address, device fingerprint, and browsing behaviour within the platform is collected automatically through cookies and server logs.
• Payment processors: When you make a deposit or request a withdrawal through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or a Visa/Mastercard, the relevant payment processor shares transaction confirmation and basic account details with Satsport to facilitate the transaction.
• Third-party verification providers: For identity verification (KYC), Satsport may use a third-party verification service that processes your submitted documents and returns a verification outcome. The documents themselves are not retained by the third party beyond the verification process.
• Fraud detection systems: Satsport's anti-fraud systems passively collect behavioural data — such as betting patterns and login frequency — to identify potentially fraudulent activity. This data is processed by automated systems and reviewed by the Satsport security team only when a flag is raised.

Satsport uses your personal data only for specific, legitimate purposes. We do not use data for purposes beyond those listed here without first obtaining your consent or establishing a separate legal basis:

• Account creation and management: Your identity and contact data are needed to create and maintain your Satsport account, verify your identity, and keep your account secure.
• Processing transactions: Financial data is required to process deposits, credit winnings, and process withdrawal requests. Satsport cannot fulfil withdrawal requests without the payment account details you provide.
• Providing gaming services: Gaming activity data is used to operate the platform — calculating odds, settling bets, maintaining game history, and providing in-play statistics on Satsport's live cricket score section.
• Fraud prevention and account security: Technical and behavioural data is used to detect and prevent unauthorised access, duplicate accounts, collusion, money laundering, and other forms of fraud or abuse.
• Regulatory compliance: Satsport is required to maintain certain records for anti-money laundering (AML) compliance and other regulatory purposes. This includes storing verified identity documents and transaction histories.
• Customer support: Communications data is used to respond to your queries, manage complaints, and improve the quality of the support service.
• Responsible gaming: Gaming activity data is used to monitor for signs of problem gambling and to enforce any self-imposed limits you have set through your account settings.
• Platform improvement: Aggregated, anonymised technical and activity data is used to improve the Satsport platform — identifying popular features, fixing bugs, and optimising performance.
• Marketing communications: If you have opted in to marketing communications, your contact data is used to send you relevant promotions and updates from Satsport. You can opt out at any time.

Satsport processes your personal data under one or more of the following legal bases:

• Contract performance: Most of the data processing Satsport carries out is necessary to deliver the services you have signed up for. When you register and deposit on Satsport, we need to process your data to fulfil our obligations under the user agreement.
• Legal obligation: Certain data retention and identity verification requirements are imposed on Satsport by applicable AML and regulatory obligations. This data is processed because we are legally required to do so, not as a matter of commercial choice.
• Legitimate interests: Satsport processes some data — such as fraud detection signals and platform performance data — on the basis of legitimate business interest, where that interest does not override your privacy rights.
• Consent: Marketing communications are sent only with your explicit opt-in consent. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting support@satsport.click.

Satsport does not sell your personal data to any third party, full stop. Data is shared with third parties only where necessary to operate the platform and only under strict confidentiality agreements. The categories of third parties that may receive your data are:

• Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners receive the minimum data required to process your deposit or withdrawal. These providers operate under their own privacy policies and are independently regulated.
• Identity verification providers: KYC verification partners receive your submitted identity documents to carry out verification checks. Documents are not retained by these partners beyond the verification window.
• Fraud detection and security vendors: Satsport's fraud systems may involve third-party technology vendors who process technical data for the sole purpose of identifying fraudulent behaviour on the platform.
• Regulatory and law enforcement authorities: Satsport will disclose personal data to regulatory bodies or law enforcement agencies where required by applicable law, court order, or legitimate regulatory demand. Satsport will notify the affected player of such disclosure where legally permitted to do so.
• Platform infrastructure providers: Cloud hosting and IT infrastructure providers may process data as part of hosting the Satsport platform. All such providers are bound by data processing agreements that restrict their use of your data to platform operation only.

Satsport retains personal data only for as long as it is necessary for the purposes set out in this policy, or as required by applicable law:

• Active accounts: While your Satsport account is active, all account and gaming activity data is retained to provide the service and to meet regulatory requirements.
• Closed accounts: After account closure, Satsport retains identity verification records, transaction histories, and KYC documents for a minimum of five years in compliance with AML regulatory requirements. This retention period may be extended if a regulatory investigation or legal dispute is ongoing.
• Marketing preferences: If you opt out of marketing, Satsport retains a record of your opt-out to ensure you are not inadvertently contacted in the future.
• Support communications: Chat transcripts and email correspondence with the Satsport support team are retained for two years from the date of the most recent interaction.
• Technical logs: Server and access logs are retained for 90 days and then deleted unless a security incident requires them to be retained for a longer investigative period.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be associated with your identity.

Satsport treats data security as a fundamental operational responsibility, not a compliance checkbox. The following technical and organisational measures are in place to protect your personal information:

• SSL/TLS encryption: All data transmitted between your device and the Satsport platform is encrypted using industry-standard TLS protocols. The padlock in your browser confirms this encryption is active.
• Encrypted data storage: Sensitive data at rest — including identity documents, payment details, and passwords — is stored in encrypted form. Passwords are hashed using a one-way algorithm and cannot be recovered by Satsport staff.
• Access controls: Access to personal data within Satsport is restricted to staff members who need it to perform their job. Access rights are reviewed regularly and revoked when no longer required.
• Regular security audits: Satsport conducts periodic security audits and penetration testing to identify vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that could affect your rights, Satsport will notify affected players without undue delay and will take immediate steps to contain the breach and prevent further unauthorised access.

Satsport uses cookies and similar tracking technologies to operate the platform effectively. Cookies are small text files stored on your device when you visit the platform. They serve the following purposes on Satsport:

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your preferences, and ensure the security of your account. You cannot opt out of essential cookies while using Satsport.
• Performance cookies: These collect anonymised information about how you use the platform — which pages you visit, how long you spend on them, and whether any errors occur. This data is used to improve the Satsport experience and fix problems.
• Functional cookies: These remember your display preferences — such as language settings and betting interface layout — so you do not have to reconfigure them on every visit.
• Analytics cookies: Satsport uses analytics tools to understand aggregate user behaviour on the platform. This data is anonymised and is used only for internal improvement purposes, not shared with advertising networks.

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core Satsport platform, but some personalisation features may not function correctly.

As a Satsport player, you have the following rights over your personal data. To exercise any of these rights, contact support@satsport.click with the subject line "Privacy Request".

Satsport will respond to all verified privacy requests within 30 days. In complex cases, we may request additional verification to confirm your identity before disclosing or modifying data. Satsport will never charge a fee for routine privacy requests.

Satsport does not knowingly collect personal data from anyone under 18 years of age. The platform is strictly for adult users. Age verification is part of the registration process, and Satsport may request documentary proof of age — such as a copy of a national identity card or other government-issued document — at any point.

If Satsport becomes aware that data has been collected from a minor, the account will be immediately suspended, all data will be deleted in accordance with applicable law, and any deposited funds will be returned to the payment method used for the original deposit.

Parents or guardians who suspect a minor has registered on Satsport should contact support@satsport.click immediately. Satsport will prioritise such reports and respond on the same day.

The Satsport platform may contain links to third-party payment processors, game providers, or informational resources. Satsport's Privacy Policy applies only to the satsport.click platform. When you follow a link to a third-party site or service, you are subject to that third party's own privacy policy.

Satsport recommends reviewing the privacy policy of any third-party service before providing your personal information to it. Satsport is not responsible for the data practices of any third party and cannot accept liability for how those parties handle your data.

Satsport reviews this Privacy Policy periodically and may update it to reflect changes in platform features, legal requirements, or data processing practices. When material changes are made, Satsport will notify registered players by email and by posting a prominent notice on the platform at least seven days before the updated policy takes effect.

The "Last updated" date at the top of this page reflects when the most recent revision was made. We encourage you to review this page from time to time. Your continued use of Satsport after an update constitutes acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and close your account.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Satsport has handled your personal information, please contact us using the details below:

Satsport will acknowledge all privacy requests within 48 hours and provide a full response within 30 days. For complex requests, we will keep you informed of progress throughout the process.

If you are dissatisfied with Satsport's response to a privacy concern, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction. Satsport will co-operate fully with any such authority in the investigation of a complaint.